Last updated: April 30, 2025
Customers may request a return within 30 days from the delivery date. Items must be unused, sealed, and in original condition and packaging. Please review our Terms of Service for full return eligibility.
Returns will not be accepted for:
To start your return, please contact us at [email protected] with your order number and the reason for return. Include photos if needed. We will respond with next steps.
Once your return is received and inspected, we will notify you about the refund status. If approved, your refund will be processed to your original payment method within 5–10 business days.
If your product arrives damaged or incorrect, notify us within 7 days of receipt. We will arrange a replacement or full refund at no additional cost. For delivery details, see our Shipping Policy.
We only replace defective or damaged items. For the same item exchange, reach out to us with your order number and issue details.
If a refund hasn't appeared, first check with your bank or credit card company. If it's still not resolved, please contact us.
Have questions about our return policy?
Email: [email protected]
Address: 27 Old Gloucester Street, London WC1N 3AX, United Kingdom